T. 1.888.LOXIA.01



Managed Care Plan

See below for Loxia Managed Care Plan. * Labor only; all hardware and software costs will be additional.

Description Basic Standard Premium Total
Emergency Response Fee Please Call Please Call Please Call Included
Emergency Response Time Please Call 2 hours 1 hour 1 hour or less guaranteed
On-site scheduling of technician Please Call 1-2 days Next Day Same day
Phone and Remote Support Sessions Please Call Please Call Included 24 hours a day Included
24-7 Remote Monitoring Server stability and performance Included Included Included Included
24-7 Remote Monitoring Notification of unusual events Included Included Included Included
24-7 Remote Monitoring Daily back up monitoring Included Included Included Included
Executive Summary Monthly Report Included Included Included Included
Virus Definition Updates Included Included Included Included
Unlimited Remote Patch Mgmt. Included Included Included Included
Online custom client portal Included Included Included Included
Creation of AUP (acceptable user policy) Included Included Included Included
Daily system status e-mail Included Included Included Included
Quarterly review and planning meeting Included Included Included Included
Monthly on-site audit and network tune-up NOT Inc NOT Inc Included

Included
Client access to Virtual System Administrator
for remote control and access to network
NOT Inc NOT Inc Included Included
Unlimited software upgrades* Included Included Included Included
Spyware monitoring and removal Included Included Included Included
Adding and removing users Included Included Included Included
Recovery of server in case of complete disaster NOT Inc NOT Inc Included Included
Offsite data backup and recovery NOT Inc NOT Inc Included Included
Virus REMOVAL and cleaning Included Included Included Included
Loaner PC/Server NOT Inc NOT Inc NOT Inc Included
Vendor liaison* NOT Inc NOT Inc NOT Inc Included
24/7 Client Help Desk NOT Inc NOT Inc Included Included
100% No-Hassle Guarantee Included Included Included Included